Head of Community (HQ)

We are looking for an experienced and dynamic Head of Community to lead our efforts in building and nurturing a vibrant, engaged community.The role requires a strategic thinker with a deep understanding of Web3 communities, excellent communication skills and a proven track record in community management and growth. As a heavily data driven company, you will be expected to monitor trends, leverage their opportunities and drive direct analytical learnings into specific community metrics.Responsibilities will include:

• Working with our marketing and social team to grow our online following with a keen eye on increasing engagement and retention.
• Using direct data to monitor and optimise KPI driven campaigns.
• Analyze community data and metrics to identify trends and opportunities for improvement.
• Have empathy for global and local demands ensuring coverage for the broadest possible audience.
• Grow and manage a high performing community team in line with core company objectives.
• Oversee community support channels and collaborate with cross-functional teams to deliver an excellent experience to community members.
• Monitor and moderate community channels to ensure a positive and respectful environment.

In the first 6 months you will:

• Build & manage regional community channels for our brands.
• Manage a team of native CMs in those channels.
• Drive performance of those channels against mutually agreed KPIs.
• Build data frameworks to help strategic thinking on community growth, working directly with c-suite.
• Build regional content strategies off the back of HQ marketing and facilitate the “translation” of marketing content into each community as required.
• Foster community & KOL collaborations alongside the product and growth team against KPIs.

Must haves

• Experience in building out data frameworks, regional content and community strategies.
• Strong organisational skills.
• Ability to distil large datasets and strategies to brief into leadership.
• Proven ability to scale high quality, data driven, highly engaged communities within Web3.