Account Manager (Web3)

We’re hiring on behalf of a fast-growing, product-led Web3 company that’s reshaping how users interact with crypto. This remote-first team of ~30 people is building tools that make Web3 more accessible, currently supporting hundreds of thousands of transactions per month across a global user base.

Despite impressive traction and partnerships with major Web3 platforms, the company has never had a dedicated Account Management function. This hire marks a strategic investment in building that function from the ground up.

As the first Account Manager, you’ll be the architect of the department — working across client relationships, technical integrations, and data-driven growth opportunities. One moment you’ll be in strategic conversations with C-level clients, the next you’ll be helping troubleshoot API integrations.

This is a rare opportunity to shape a critical function inside a lean, profitable company with no VC interference or layers of bureaucracy. Your work will have a direct impact on growth and product adoption.
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What You’ll Do

Relationship Management

• Own Client Relationships
  Build and maintain strong, proactive relationships with B2B clients across Web3 and fintech verticals.
• Drive Retention & Growth
  Monitor the commercial health of accounts and lead retention and upsell strategies.
• Cross-sell Opportunities
  Identify opportunities to increase revenue per client through new product offerings.
• Market Awareness
  Track competitor features and pricing to clearly position the platform’s value.
• Handle Escalations
  Triage and resolve urgent client issues in collaboration with technical and leadership teams.
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Product & Technical Support

• Integration Reviews
  Audit client integrations and recommend improvements for performance and UX.
• Client Advocate
  Represent the voice of the customer internally and translate feedback into actionable product insights.
• Onboarding Support
  Guide clients through post-sales onboarding, including API support and integration questions.
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Data-Driven Growth

• Spot Trends
  Use data to monitor account health, flag risks, and identify growth opportunities early.
• Reporting
  Share clear, actionable performance updates internally on client progress and risks.
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Build the Function

• Design Processes
  Create SOPs, workflows, and internal documentation for Account Management.
• Tooling
  Select and implement tools to support a scalable, high-performing AM function.
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About You

Experience

• Proven experience in Account Management within Web3, crypto wallets, dApps, exchanges, or prediction markets.
• Background in fast-paced, high-growth, or startup environments — especially where you’ve helped build processes from scratch.
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Domain & Technical Knowledge

• Strong understanding of the crypto/Web3 ecosystem, including wallets, stablecoins, on/off-ramps, and L1/L2 networks.
• Technically fluent, with the ability to read API documentation and understand integration flows (iFrame, payment links, API-only).
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Skills

• Consultative mindset — focused on driving value, not just resolving issues.
• Proactive and resourceful, able to anticipate and solve problems early.
• Excellent communicator, capable of explaining technical concepts to non-technical stakeholders.
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Bonus Points

• Strong network across Web3, crypto wallets, dApps, exchanges, or prediction platforms.
• Multilingual fluency.
• Previous experience as a Solutions Engineer or Technical Account Manager.

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