Junior Account Manager

We are hiring on behalf of a fast-growing financial technology business operating across digital payments, settlement infrastructure, and institutional asset movement.
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The Junior Account Manager will support the growth and day-to-day management of institutional client relationships across Asia. This is a client-facing role suited to someone early in their commercial career who wants to build experience in fintech, payments, digital assets, and cross-border settlement.The role will involve supporting onboarding, monitoring account activity, coordinating with internal teams, and helping identify opportunities to grow client usage across products and markets.

Key Responsibilities

Account Management

• Support the management of institutional clients, including payment companies, financial platforms, trading firms, liquidity providers, and digital asset businesses.
• Maintain regular communication with clients to understand their needs, resolve queries, and support ongoing engagement.
• Track client activity, usage trends, and transaction performance across relevant products and corridors.
• Help identify opportunities to increase client adoption, transaction volume, and product usage.
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Client Onboarding & Support

• Coordinate with internal teams across compliance, operations, finance, and product to support smooth client onboarding.
• Assist with collecting required documentation, tracking onboarding progress, and ensuring clear communication between clients and internal stakeholders.
• Support issue resolution by escalating client queries to the appropriate teams and following up to completion.
• Maintain accurate client records, activity updates, and pipeline notes in internal systems.
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Commercial & Market Support

• Assist senior commercial team members with account planning, reporting, and client reviews.
• Prepare meeting notes, client updates, and basic performance summaries.
• Monitor market developments across payments, fintech, digital assets, and cross-border settlement.
• Share client feedback internally to help improve service delivery and product development.
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Skills & Experience

• 1–3 years of experience in account management, client success, sales support, business development, fintech, payments, FX, digital assets, or financial services.
• Strong interest in fintech, institutional payments, digital assets, and cross-border financial infrastructure.
• Comfortable working with institutional or B2B clients in a fast-moving environment.
• Strong organisational skills with good attention to detail and follow-through.
• Confident communicator with the ability to coordinate across clients and internal teams.
• Analytical mindset with the ability to track client activity, prepare summaries, and identify basic trends.
• Fluent English required; additional Asian languages would be advantageous.

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