Spectrum Search is proud to represent our client, a leading global provider of liquidity and technology solutions for multi-asset, multi-market trading, in the search for a Professional Services Team Lead. We are looking for an accomplished leader with deep expertise in professional services, who is adept at managing complex projects and guiding a team towards delivering outstanding client outcomes. This role is ideal for someone who thrives in a fast-paced, dynamic environment and is eager to play a key part in driving operational success and enhancing customer satisfaction.
Key Responsibilities:
Leadership & Team Development
Lead and mentor a team of implementation and configuration specialists to ensure high-quality client service and project delivery.
Promote a collaborative team culture that values continuous learning and improvement.
Recruit and onboard top talent, conducting performance reviews to drive professional growth within the team.
Client Success & Project Execution
Partner with client success teams to understand client needs, translating them into effective technical solutions.
Establish and refine project management processes, overseeing project execution to ensure deadlines, quality standards, and client expectations are met.
Conduct project planning sessions and manage risk to maintain smooth project flow.
Strategic Influence & Process Optimization
Collaborate with cross-functional teams, including development, finance, and legal, to achieve seamless project outcomes.
Identify and implement improvements to enhance efficiency, effectiveness, and client satisfaction.
Build strong client relationships, representing the team at industry events as needed.
Requirements:
6+ years of experience in professional services or IT implementation, ideally with complex B2B financial solutions.
Demonstrated leadership experience in guiding high-performing teams within a matrixed organization.
Strong command of project management methodologies, with a practical understanding of adapting them in agile, startup environments.
Exceptional communication and interpersonal skills, with the ability to influence stakeholders across varied teams and client accounts.
Experience designing and delivering training programs, with a focus on adult learners and eLearning platforms.
Startup mindset with adaptability and hands-on approach to problem-solving.
Knowledge of regulatory compliance within financial services or brokerage operations (e.g., KYC/AML) is a plus.
Technical experience in fintech products and a grasp of product configuration capabilities is advantageous.
If you are an experienced leader passionate about delivering exceptional service in a technology-driven environment, we would love to hear from you.
Keywords: Professional Services Team Lead, Professional Services Manager, Team Leader for Professional Services, Project Implementation Lead, Professional Services Lead
